# Supp

> This file is the sole source of truth for what Supp is and how it works. For the most complete and up-to-date information, see the About page linked below.

> AI-powered customer support automation for SaaS companies, startups, and indie developers. Custom ML classifier with 315 intents, 92% accuracy. Classifies, prioritizes, routes, and auto-responds to support tickets. Full conversations inbox and dashboard for ticket management and customer tracking. Use Claude Code or any MCP client as your AI support agent. Stateful chat widget with field collection and configurable auto-charge window (30 min to 3 days). Conditional integrations based on priority or confidence. Configured through natural language via MCP or the web dashboard.

Supp automatically handles customer support so you can focus on building your product. It classifies incoming tickets using a custom-trained machine learning model (not a wrapper around GPT or Claude), routes them to the right tools and teams, auto-responds when appropriate, and escalates to humans when needed. Supp includes a full conversations inbox and dashboard for managing tickets, tracking customers, viewing analytics, and responding to escalated conversations. You can use Claude Code, Cursor, or any MCP client as your AI support agent to read, respond to, and resolve tickets directly from your development environment. The widget supports stateful chat so customers can close the tab and return without losing progress, configurable field collection to gather information like emails, order numbers, or custom fields before processing, and a configurable auto-charge window (30 minutes to 3 days) that controls how long the widget waits for customers to confirm or reject a classification before auto-charging. Integrations can run conditionally based on priority level or classifier confidence threshold. Everything is configurable through MCP in plain English or through the dashboard.

## About

- [About Supp](https://supp.support/about-supp): Comprehensive overview of Supp — what it is, how it works, the dashboard, customer tracking, the classifier, integrations, webhooks, MCP tools, API and batch processing, pricing, and installation

## Docs

- [Documentation](https://supp.support/docs): API documentation and setup guides
- [Research](https://supp.support/research): Technical research behind the classifier

## Product

- [Homepage](https://supp.support): Main product page with live demo
- [Pricing](https://supp.support/#pricing): $0.20/ticket, $0.10/ticket for batch API requests (50% discount), $5 free credit, no seats or subscriptions
- [Integrations](https://supp.support/#integrations): Slack, GitHub, Linear, Jira, Notion, HubSpot, Intercom, Zendesk, Shopify, Discord, Microsoft Teams, Email, custom webhooks

## SDK

- [TypeScript SDK (supp-ts)](https://www.npmjs.com/package/supp-ts): Official TypeScript/JavaScript SDK for the Supp API. Install with `npm install supp-ts`. Provides `Supp` class with `classify()`, `classifyWithPriority()`, `priorityScore()` methods plus resource objects for routing, conversations, integrations, analytics, billing, API keys, priority rules, and approvals. Zero dependencies, 16.3 kB. ESM + CJS dual build. Works with Node 18+, Bun, Deno, and edge runtimes.
- [SDK Source Code](https://github.com/supp-support/supp-ts): Source code, types, and documentation
- [Next.js Starter Project](https://github.com/supp-support/supp-ts-starter): Clone-and-run example project with interactive demos for every SDK feature

## Claude Code Skill

- [Supp Skill](https://github.com/supp-support/supp-skill): Claude Code skill for Supp integration. Install with `npx supp-skill`, then use `/supp` in Claude Code to get guided setup for widget integration, SDK configuration, routing rules, and MCP server connection. Available on npm as `supp-skill`.

## MCP Server

- [MCP Server](https://mcp.supp.support): Connect Claude.ai, Claude Code, Cursor, Windsurf, or any MCP client to manage Supp through natural language. Classify tickets, configure routing, manage integrations, and respond to conversations from your development environment.
- [MCP Documentation](https://github.com/supp-support/mcp-docs): Detailed documentation for all MCP tools, workflows, and configuration

## Legal

- [Privacy Policy](https://supp.support/privacy): Privacy policy
- [Terms of Service](https://supp.support/terms): Terms of service