315 Pre-trained Intents

Customer is making random observations without a clear request

Customer appears to be talking to themselves

Long backstory with no actionable question

Comment about the conversation or system itself

Disconnected fragments of text

Non-serious message, joke or sarcasm

Customer drifted off-topic from their original question

Appears to be a pasted conversation excerpt

Customer wants to reset a forgotten password

Customer wants to change their current password

Password is about to expire

Review account for security concerns

Update general profile information

Change profile/avatar image

Change the email address on file

Change the phone number on file

Enable two-factor authentication

Disable two-factor authentication

Customer wants to delete their account

Re-enable a previously deactivated account

Change login username

Change display/public name

Recover access to a locked-out account

Generate new recovery/backup codes

Log out of current session

Log out of all active sessions

Merge two separate accounts

Manage linked/connected accounts (SSO, OAuth)

Trouble signing in to account

Multiple failed login attempts detected

Suspicious or unauthorized activity reported

Update security questions/answers

Export all account data

Transfer account ownership

Change session timeout duration

View login history and activity log

Manage trusted/authorized devices

Temporarily freeze/suspend account

Unlock a locked account

Download a past invoice

Dispute charges on an invoice

Update an existing payment method

Add a new payment method

Remove a payment method

Dispute a billing charge

Dispute a specific charge

Request a refund

Request a partial refund

Payment attempt failed

Retry a failed payment

Update billing address

Tax-related questions or updates

Set up a payment plan

Modify existing payment plan

Apply a discount or promo code

Check if a coupon code is valid

Report being charged twice

Credit card was declined

Change billing cycle date

Enable or disable auto-renewal

Late payment notification

Generate or resend a receipt

Reverse a completed payment

File a chargeback

Allocate payment to specific items

Request billing statement

Confirm a payment was received

Customize invoice details

Set up tax exemption status

Export full payment history

Upgrade to a higher plan

Downgrade to a lower plan

Temporarily pause subscription

Cancel subscription entirely

Reactivate a cancelled subscription

Compare available plans and features

Start a free trial

Request to extend a trial period

Switch between monthly/annual billing

Check what benefits are included

Check grace period status after expiration

When does the subscription renew?

Info about bundled subscription packages

Purchase an add-on feature

Remove an add-on feature

Transfer subscription to another user

Set up a family/shared plan

Verify student discount eligibility

Switch to annual billing for savings

Gift a subscription to someone

Calculate prorated charges for plan change

Check if a product is in stock

Check backorder status

Ask about product specs/details

Ask about specific feature functionality

Compare two or more products

Ask about pricing

Schedule a product demo

Check if product is compatible with their setup

Get a product recommendation

Ask about bulk/wholesale ordering

Ask about white-label options

Ask about product variants/options

Ask about available sizes/colors

Ask about warranty coverage

Ask about satisfaction guarantee

Check for product updates

Ask about limited edition products

Check accessory compatibility

Ask about refurbished options

Ask if a product is discontinued

Set up back-in-stock notification

Ask when a product will launch

Place a pre-order

Ask about customization options

Ask about volume discounts

Ask about enterprise pricing

Ask about product certifications

Ask about sustainability/eco-friendliness

Ask about how the product is made

Ask about product lifecycle/EOL

Report a bug or defect

Report slow or degraded performance

Pages or features loading slowly

Ask what an error message means

Report an app/system crash

Network or connectivity issues

Help with installing the product

Help setting up an integration

API-related issues

App won't load at all

App freezes or becomes unresponsive

File upload not working

File download not working

Data sync between devices failing

Product not working with their environment

Check current version or update availability

A specific feature isn't working right

Product behaving differently than expected

Hardware-related error

Check system requirements

Problem installing an update

Help clearing cache/cookies

Browser compatibility issues

Conflict with a plugin or extension

Report excessive memory usage

Request or operation timed out

SSL/TLS certificate error

CORS or cross-origin error

Database connection problem

Server-side error (500, etc.)

Restore from a backup

Problem migrating data

Configuration/settings issue

Check order status

Track a shipment

Report a delivery delay

Correct delivery address

Change delivery location

Change shipping method

Reschedule delivery date

Report a lost package

Package marked delivered but not received

Only part of the order was delivered

Delivery attempt failed

Waive signature requirement

Ask about international shipping

Choose a specific carrier

Estimate delivery time

Upgrade to priority shipping

Request fragile handling

Add package insurance

Update delivery instructions

Hold package at facility for pickup

Check customs clearance status

Ask about shipping restrictions

Consolidate multiple packages

Request gift wrapping

Request delivery photo proof

Reroute a package in transit

Confirm delivery was received

Correct shipping label info

Dispute package weight/dimensions

Start a return process

Generate a return shipping label

Ask about return shipping costs

Start an exchange

Report a damaged item

Report receiving the wrong item

Check refund status

Ask how long refund takes

Check if item is eligible for return

Ask about return condition requirements

Request restocking fee waiver

Ask about store credit instead of refund

Track a return shipment

Return a defective product

File a warranty claim

Check return approval status

Schedule a return pickup

Exchange for a different size

Exchange for a different color

Choose refund method

Request extended return window

Report a missing item from order

Report a quality issue

Return item - changed mind

Process a gift return

Suggest a brand new feature

Suggest improving an existing feature

Suggest a UI/UX improvement

Suggest performance improvements

Suggest a new integration, request changes to an existing integration, or report an integration error

Request more customization options

Request workflow automation

Suggest accessibility improvements

Suggest mobile app feature

Suggest desktop app feature

Suggest API improvements

Suggest reporting improvements

Request additional export formats

Request notification customization

Suggest search improvements

Request a dashboard widget

Request analytics features

Request collaboration features

Suggest security improvements

Request bulk action support

Request keyboard shortcuts

Request dark mode

Request language/locale support

Request template features

Suggest filter improvements

Complaint about the service

Complaint about product quality

Complaint about customer service

Complaint about user experience

Complaint about pricing

General negative feedback

Complaint about slow response times

Report unprofessional behavior

Complaint about outdated product

Complaint about documentation

Complaint about confusing interface

Complaint about missing features

Complaint about delivery

Frustrated with technical issues

Complaint about billing errors

Complaint about refund delays

Complaint about false advertising

Report misleading information

Complaint about broken promises

Product/service didn't meet expectations

Complaint about poor value for money

Unfavorable comparison to competitor

Frustrated about a forced downgrade

Check general account status

Ask if a service is available

Ask about policies

Ask about terms of service

Ask about privacy policy

Ask about acceptable use policy

Ask about the company

Ask for contact information

Ask about business hours

Ask about location/office info

Ask about available support channels

Ask about partnerships

Ask if a feature is available

Ask about upcoming product launches

Ask about service coverage area

Ask about SLA details

Ask about system uptime

Ask about scheduled maintenance

Ask about regional availability

Ask about language support options

Help with email verification

Help with phone verification

Help with identity verification

Confirm account creation

Resend verification email/code

Verification code expired

Submit KYC documents

Upload verification documents

Age verification process

Government ID verification

Set up biometric authentication

Complete a security check

Verify address information

Verify income information

Verify employment details

Verify education credentials

Verify professional license

Consent to background check

Authorize credit check

Check loyalty points balance

Redeem loyalty points

Check loyalty tier status

Check tier upgrade eligibility

Generate a referral code

Track referral status

Redeem a coupon

Ask about bonus points

Check when rewards expire

Check promotion eligibility

Transfer points to another account

View rewards history

Ask about VIP benefits

Claim cashback reward

Check milestone achievements

Ask about anniversary bonus

Ask about birthday reward

Donate points to charity

Browse rewards catalog

Link to partner rewards program