Free Tool

Average Handle Time Calculator

Calculate AHT from talk time, hold time, and after-call work. See what reducing handle time saves you per month.

Free average handle time calculator for call centers and support teams. AHT formula: (Talk Time + Hold Time + After-Call Work) / Total Calls. Compare against industry benchmarks for chat, email, and phone support. See cost savings from reducing AHT through AI automation, better tools, and improved training.

Handle Time Components

Talk / interaction time (min)6 min

Hold / wait time (min)2 min

After-call work (min)3 min

Volume & Cost

Tickets per agent per day40

Agent cost per hour (loaded)$25

Average Handle Time

11 min

7.3h

Agent hours/day on tickets

$4,033

Monthly cost per agent

Saving 1 minute per ticket saves

$367/month

per agent

AHT Benchmarks

Phone support6-8 min

Email support10-15 min

Live chat8-12 min

Social media5-8 min

AI-handled (automated)< 0.5 min