Supp/Terms of Service

Terms of Service

Last updated: February 10, 2026

1. Acceptance of Terms

By accessing or using the Supp platform ("Service"), operated by Supp ("we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, do not use the Service. Your continued use of the Service constitutes ongoing acceptance of these Terms as they may be updated from time to time.

These Terms apply to all users of the Service, including organizations, administrators, agents, and end-customers interacting through client-deployed widgets. These Terms constitute a legally binding agreement between you and Supp.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Service. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. The Service is not intended for use by individuals under the age of 18. If we learn that a user is under 18, we will terminate their account immediately.

You may not use the Service if you are (a) located in, or a national or resident of, any country subject to U.S. trade sanctions or embargoes, or (b) listed on any U.S. government list of prohibited or restricted parties.

3. Description of Service

The following description is provided for informational purposes. Supp reserves the right to modify, add, or remove features at any time without notice.

Supp is a hosted, cloud-based SaaS platform that uses AI to automatically classify and route incoming customer support messages. The Service is provided exclusively through our hosted infrastructure and includes:

  • Intent classification across 315 pre-trained intents using a proprietary machine learning model
  • An embeddable support widget you add to your website or application with a single script tag
  • Intelligent routing and automation rules that trigger actions based on classification results
  • A dashboard for managing conversations, configuring routing, viewing analytics, and managing your organization
  • Third-party integrations with platforms including Slack, Linear, GitHub, Jira, Zendesk, Intercom, HubSpot, Shopify, Notion, Discord, Microsoft Teams, Zapier, and email (Resend)
  • API access for programmatic classification and integration
  • MCP (Model Context Protocol) server for managing support operations from AI-powered editors

4. Account Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the security of your account credentials and API keys. You must notify us immediately of any unauthorized access to your account.

Each organization account must be managed by at least one administrator. You are responsible for all activity that occurs under your organization.

5. Billing and Payments

Supp uses a pay-per-resolution billing model. You add funds to your account balance and are charged only when a classification is successfully resolved:

  • Base resolution: $0.20 — includes intent classification, confidence scoring, routing, and audit trail
  • Resolution with automation: $0.30 — includes everything in Base plus automated action triggers (ticket creation, notifications, refunds, etc.)

New accounts receive a $5 in free credits at no cost and with no credit card required. Batch processing is available at a 50% discount across all tiers.

Credits are non-transferable between organizations. All purchases are processed through Stripe. Pricing is subject to change at any time without prior notice. Continued use of the Service after a pricing change constitutes acceptance of the new pricing.

When a classification requires customer confirmation, your end-customer has a 30-minute window to respond. If the customer does not confirm or reject the classification within 30 minutes, the resolution is automatically confirmed and charged to your account balance.

Refund requests can be submitted through the dashboard and are reviewed within 1-2 business days. Approved refunds are returned as credits to your account balance.

6. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws
  • Attempt to reverse-engineer, decompile, or extract the underlying ML model
  • Circumvent rate limits, authentication, or security measures
  • Share API keys or allow unauthorized third parties to access your account
  • Submit content that is harmful, abusive, or violates the rights of others
  • Use the Service to build a competing product or service
  • Resell access to the classification API without prior written agreement

7. API Keys and Access

We provide two types of API keys: secret keys for server-side use and publishable keys for client-side widget integration. Secret keys grant full access to your account and must never be exposed in client-side code, public repositories, or browser environments.

You are responsible for securing your API keys. We are not liable for unauthorized usage resulting from compromised keys. You can rotate keys at any time from the dashboard.

8. Embeddable Widget

When you deploy the Supp widget on your website or application, your end-customers interact with the Service through that widget. You are responsible for disclosing to your end-customers that their messages are processed by a third-party AI classification service. You must ensure your use of the widget complies with your own privacy policy and all applicable data protection laws.

9. Third-Party Integrations

The Service allows you to connect third-party platforms to automate actions based on classification results. When you enable an integration, you authorize Supp to transmit data to that third-party service on your behalf using credentials you provide (OAuth tokens, API keys, or webhook URLs).

9.1 General Integration Terms

  • Your credentials, your responsibility. You are solely responsible for the API keys, OAuth tokens, and webhook URLs you provide. Supp is not liable for unauthorized access, data breaches, data loss, or any other damages resulting from compromised, intercepted, or overly-permissive credentials you configure, regardless of how your credentials are stored or transmitted by the Service.
  • Scope of authorization. By connecting an integration, you authorize Supp to perform actions on that platform within the scope of the permissions granted by your credentials. You should use the minimum permissions necessary (e.g., issue-only access for GitHub, not full repository access).
  • Automated actions are irreversible. Actions performed by integrations (such as creating issues, sending messages, posting to channels, or creating tickets) may be difficult or impossible to undo. You are responsible for reviewing trigger configurations and using approval workflows for high-impact actions.
  • Third-party terms apply. Your use of each integration is subject to the respective platform's terms of service, acceptable use policies, and API usage limits. It is your responsibility to comply with those terms. Supp is not liable for violations of third-party terms resulting from your configuration choices.
  • No guarantee of availability. Supp does not guarantee the availability, uptime, or performance of any third-party service. If a third-party API is unavailable, rate-limited, or returns errors, the corresponding action may fail silently or partially. Supp is not liable for failed actions caused by third-party service disruptions.
  • Data shared with integrations. When a trigger fires, Supp may send message content, classification results, customer identifiers, priority scores, and other contextual data to the connected service. You are responsible for ensuring this data sharing complies with your privacy policy and applicable data protection laws.

9.2 Platform-Specific Terms

The following terms apply to specific integrations:

GitHub. When connected, Supp may create issues, add comments, apply labels, and search repositories using your OAuth token or personal access token. Issues created by Supp are authored under your GitHub account. You are responsible for ensuring the content posted does not violate GitHub's Acceptable Use Policies. Supp does not access, read, or modify your source code — only the Issues API is used.

Slack. When connected, Supp may post messages to channels using your bot token or webhook URL. Messages are sent as the Supp bot user in your workspace. You are responsible for ensuring messages comply with Slack's Acceptable Use Policy and that the bot has been authorized by a workspace administrator. Supp does not read messages from your channels — it only sends notifications.

Linear. When connected, Supp may create issues, add comments, and query team and project data using your OAuth token or API key. Issues are created under your Linear account. You are responsible for compliance with Linear's terms of service.

Notion. When connected, Supp may create pages, query databases, and search content using your OAuth token or integration secret. You must explicitly share target databases with the Supp integration in Notion. Supp only accesses content you have shared with the integration — it cannot access your full workspace.

Jira. When connected, Supp may create issues, add comments, transition issue status, and search via JQL using your API token. Actions are performed under your Atlassian account. You are responsible for ensuring the project keys and issue types are configured correctly.

Zendesk, Intercom, and HubSpot. When connected, Supp may create tickets, add notes, search contacts, and upsert records using your API credentials. Actions are performed under your account on the respective platform. You are responsible for compliance with each platform's terms and for ensuring customer data is handled in accordance with your privacy obligations.

Discord and Microsoft Teams. When connected via webhook URL, Supp may post messages and rich embeds to your channels. Supp does not join your server or read messages — it only sends outbound notifications to the configured webhook endpoint.

Shopify. When connected, Supp may query order and customer data using your Admin API access token. Supp does not modify orders, process payments, or alter your store configuration. Access is read-only within the scopes you grant.

Resend. When connected, Supp may send transactional emails to your customers using your Resend API key and verified sending domain. Emails are sent from your domain, not from Supp. You are solely responsible for the content of emails sent, compliance with anti-spam laws (CAN-SPAM, GDPR), and maintaining valid sender domain verification.

Email Notifications. When configured, Supp may send notification emails (escalation alerts, trigger notifications, low-balance warnings) to the email address you provide. These are operational notifications sent by Supp, not on your behalf.

Zapier and Custom Webhooks. When connected, Supp sends HTTP POST requests containing ticket and classification data to the webhook URL you provide. You are solely responsible for the security and availability of your webhook endpoint. Supp makes no guarantees about the security of data in transit, the integrity of webhook deliveries, or the security of your receiving endpoint.

9.3 OAuth Connections

For integrations that support OAuth (currently GitHub, Slack, Notion, Linear, Jira, and Intercom), Supp uses industry-standard OAuth 2.0 authorization flows with CSRF protection. When you authorize via OAuth, the third-party platform grants Supp a token with the specific scopes you approve. You can revoke this authorization at any time from the third-party platform's settings or by disconnecting the integration in Supp. Revoking access immediately prevents Supp from performing further actions on that platform.

9.4 Integration Disclaimers

Supp is not affiliated with, endorsed by, or sponsored by GitHub (Microsoft), Slack (Salesforce), Linear, Notion, Atlassian (Jira), Zendesk, Intercom, HubSpot, Discord, Microsoft Teams, Shopify, Resend, or Zapier. All product names, logos, and brands are property of their respective owners and are used for identification purposes only. Supp's use of these names does not imply any partnership, endorsement, or affiliation.

10. Data Ownership and License

You retain all rights to the data you submit to the Service ("Your Data"). We do not claim ownership of your conversation data, customer interactions, or organizational information.

You grant us a worldwide, non-exclusive, royalty-free license to use, copy, process, store, and transmit Your Data solely for the purpose of providing, maintaining, and improving the Service, including classification, routing, analytics, and model performance monitoring. This license survives termination only to the extent necessary to complete any pending operations and comply with our data retention obligations.

You represent and warrant that you have all necessary rights and permissions to submit Your Data to the Service and to grant the license described above. You are solely responsible for the accuracy, quality, integrity, legality, reliability, and appropriateness of Your Data.

11. Intellectual Property

The Service, including but not limited to its software, machine learning models, algorithms, APIs, documentation, user interface designs, trade names, trademarks, logos, and all related intellectual property, is and shall remain the exclusive property of Supp and its licensors. These Terms do not grant you any right, title, or interest in the Service except for the limited right to use the Service in accordance with these Terms.

You may not copy, modify, distribute, sell, lease, sublicense, reverse-engineer, decompile, disassemble, or create derivative works based on any part of the Service. You may not remove, alter, or obscure any proprietary notices, labels, or marks on the Service.

"Supp" and all related names, logos, product and service names, designs, and slogans are trademarks of Supp. You may not use such marks without our prior written permission.

12. Feedback and Suggestions

If you provide us with any feedback, suggestions, ideas, improvements, feature requests, bug reports, or other input regarding the Service ("Feedback"), you hereby assign to Supp all right, title, and interest in and to such Feedback. Supp may use, reproduce, modify, distribute, and commercialize Feedback without restriction, attribution, compensation, or obligation to you. You waive any moral rights you may have in such Feedback.

You are under no obligation to provide Feedback. If you do, you represent that you have the right to provide it and that it does not infringe any third-party rights.

13. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Service ("Confidential Information"), including but not limited to API keys, pricing terms, business strategies, and technical information. Confidential Information does not include information that is (a) publicly available through no fault of the receiving party, (b) lawfully obtained from a third party without restriction, (c) independently developed without use of the disclosing party's information, or (d) required to be disclosed by law, regulation, or court order.

14. Service Availability

The Service is provided without any guarantee of availability, uptime, reliability, or security. The Service may be temporarily or permanently unavailable at any time due to maintenance, updates, infrastructure failures, security incidents, or any other reason. We are under no obligation to notify you of downtime, whether planned or unplanned, and are not liable for any unavailability of the Service.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

15. No Security Guarantees

While Supp takes commercially reasonable steps to protect the security of the Service and your data, SUPP MAKES NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES OF ANY KIND REGARDING THE SECURITY OF THE SERVICE, YOUR DATA, YOUR ACCOUNT, YOUR CREDENTIALS, OR ANY INFORMATION TRANSMITTED TO OR FROM THE SERVICE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, SUPP DOES NOT WARRANT OR GUARANTEE THAT (A) YOUR DATA WILL BE SECURE, ENCRYPTED, OR PROTECTED FROM UNAUTHORIZED ACCESS, (B) THE SERVICE IS FREE FROM VULNERABILITIES, MALWARE, OR SECURITY DEFECTS, (C) CREDENTIALS, API KEYS, OAUTH TOKENS, OR OTHER SECRETS STORED BY THE SERVICE ARE PROTECTED AGAINST BREACH, THEFT, OR DISCLOSURE, (D) COMMUNICATIONS BETWEEN YOU AND THE SERVICE ARE SECURE OR ENCRYPTED, OR (E) ANY SECURITY MEASURES IMPLEMENTED BY SUPP ARE ADEQUATE, EFFECTIVE, OR COMPLIANT WITH ANY STANDARD, REGULATION, OR CERTIFICATION.

No regulatory compliance. The Service is not designed, intended, or certified to comply with any specific data protection regulation or framework, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the Health Insurance Portability and Accountability Act (HIPAA), the Payment Card Industry Data Security Standard (PCI-DSS), SOC 2, ISO 27001, or any other regulatory, industry, or government standard. Supp does not act as a "data processor" or "data controller" under GDPR or equivalent legislation. Supp does not offer Data Processing Agreements (DPAs), does not honor "right to be forgotten" or data portability requests under GDPR or similar laws, and is not subject to or compliant with any EU, UK, or international data protection framework. If your use of the Service requires compliance with any such regulation, it is your sole responsibility to determine whether the Service is appropriate and to implement any additional safeguards necessary.

You acknowledge that no method of electronic storage or transmission over the internet is 100% secure. You assume all risk associated with the transmission and storage of your data through the Service. Supp shall not be liable for any unauthorized access to, alteration of, or destruction of your data, account, or credentials, regardless of cause, including but not limited to hacking, data breaches, insider threats, software vulnerabilities, or negligence.

You are solely responsible for implementing appropriate security measures for your own systems, including but not limited to securing your API keys, using strong passwords, enabling multi-factor authentication where available, and maintaining the security of your own infrastructure and endpoints.

16. Beta and Experimental Features

From time to time, we may offer features, tools, or services that are designated as "beta," "preview," "experimental," or similar ("Beta Features"). Beta Features are provided on an "as is" and "as available" basis without any warranties or commitments of any kind. We may modify or discontinue Beta Features at any time without notice or liability.

Beta Features may contain bugs, errors, and other problems. You use Beta Features entirely at your own risk. We specifically disclaim all liability arising from or relating to Beta Features, and any data processed through Beta Features may be lost without recovery.

17. AI Classification and Priority Scoring

The Service includes AI-powered features such as intent classification and priority scoring. These features use machine learning models to analyze and categorize messages. You acknowledge and agree that:

  • No guarantee of accuracy. AI classification and priority scoring outputs are probabilistic estimates, not definitive assessments. Results may be inaccurate, incomplete, or misleading. The priority level assigned to a message (low, medium, high, or critical) may not reflect the true urgency or severity of the underlying issue.
  • Not a substitute for human judgment. AI outputs are provided as decision-support tools only. You must not rely solely on classification or priority scores to make critical business decisions, especially those involving financial transactions, legal obligations, safety, health, or emergency response.
  • No liability for AI outputs. To the maximum extent permitted by applicable law, Supp shall not be liable for any loss, damage, claim, or expense arising from or related to the accuracy, reliability, or suitability of any AI-generated classification, priority score, or routing decision. This includes, without limitation, losses resulting from misclassified messages, incorrect priority assignments, missed escalations, delayed responses, or automated actions triggered by erroneous classifications.
  • Waiver of claims. By using the AI classification and priority scoring features, you expressly waive any and all claims, demands, causes of action, and rights to seek damages of any kind — including direct, indirect, incidental, special, consequential, and punitive damages — against Supp, its officers, directors, employees, agents, and affiliates, arising from or related to AI output inaccuracies or errors.
  • Indemnification for AI outputs. You agree to indemnify and hold harmless Supp from any third-party claims, liabilities, damages, or expenses (including reasonable legal fees) arising from your reliance on or use of AI-generated outputs in connection with the Service.
  • Your responsibility to validate. You are solely responsible for reviewing, validating, and verifying all AI outputs before acting on them. We strongly recommend configuring approval workflows for high-impact actions and maintaining human oversight of automated processes.
  • Model changes. We may update, retrain, or replace the underlying machine learning models at any time without notice. Such changes may affect classification accuracy, intent categories, or priority scoring behavior. You should not depend on the consistency of model outputs across different versions.

18. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, COMPLETENESS, AVAILABILITY, SECURITY, COMPATIBILITY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

WITHOUT LIMITING THE FOREGOING, SUPP MAKES NO WARRANTY THAT (A) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) CLASSIFICATION RESULTS, PRIORITY SCORES, OR ANY OTHER OUTPUTS WILL BE ACCURATE, RELIABLE, OR COMPLETE, (D) ANY ERRORS IN THE SERVICE WILL BE CORRECTED, OR (E) THE SERVICE WILL BE COMPATIBLE WITH ANY PARTICULAR HARDWARE, SOFTWARE, OR NETWORK ENVIRONMENT.

YOU ASSUME ALL RISK ARISING FROM YOUR USE OF THE SERVICE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM SUPP OR THROUGH THE SERVICE, SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SUPP, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH (A) YOUR USE OF OR INABILITY TO USE THE SERVICE, (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE, (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR DATA OR TRANSMISSIONS, (D) ACTIONS TAKEN OR NOT TAKEN BY INTEGRATIONS OR AUTOMATED TRIGGERS, (E) INACCURATE CLASSIFICATIONS, PRIORITY SCORES, OR ROUTING DECISIONS, (F) SERVICE INTERRUPTIONS, DOWNTIME, OR DATA LOSS, OR (G) ANY OTHER MATTER RELATING TO THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT SUPP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE LESSER OF (A) THE AMOUNT YOU ACTUALLY PAID TO SUPP IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF SUPP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

20. Indemnification

You agree to indemnify, defend, and hold harmless Supp, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or in connection with:

  • Your use of or access to the Service
  • Your violation of these Terms or any applicable law or regulation
  • Your violation of any third-party rights, including intellectual property, privacy, or publicity rights
  • Your Data or any content you submit to the Service
  • Your configuration of routing rules, triggers, integrations, or automated actions
  • Actions taken by the Service on your behalf through connected integrations
  • Any reliance by you or your end-customers on AI-generated classifications, priority scores, or routing decisions
  • Any claim by your end-customers or third parties related to your use of the Service

This indemnification obligation shall survive the termination of these Terms and your use of the Service.

21. Termination

Either party may terminate these Terms at any time. You may close your account through the dashboard or by contacting support. We may suspend or terminate your access immediately, without prior notice or liability, if you violate these Terms, engage in conduct that is harmful to the Service or other users, or for any other reason at our sole discretion.

Upon termination: (a) your right to use the Service ceases immediately, (b) all licenses granted to you under these Terms terminate, (c) you must cease all use of the Service and destroy any cached or stored content obtained from the Service, and (d) any outstanding balance owed to Supp becomes immediately due and payable. We will retain Your Data for 30 days following termination, after which it will be permanently deleted. We are not obligated to provide you with a copy of Your Data after termination.

All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to Sections 11 (Intellectual Property), 12 (Feedback), 13 (Confidentiality), 15 (No Security Guarantees), 17 (AI Classification), 18 (Disclaimer of Warranties), 19 (Limitation of Liability), 20 (Indemnification), 22 (Dispute Resolution), 23 (Class Action Waiver), 24 (Governing Law), and 32 (Survival).

22. Dispute Resolution and Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Informal Resolution First. Before initiating any formal dispute resolution, you agree to first contact us at legal@supp.support and attempt to resolve the dispute informally for at least thirty (30) days. If we cannot resolve the dispute informally, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively through binding arbitration, except as set forth below.

Binding Arbitration. Any dispute not resolved informally shall be finally resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in Wilmington, Delaware, United States. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitrator shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of these Terms, including whether a claim is subject to arbitration.

Exceptions. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidentiality obligations. Claims eligible for small claims court may be filed in small claims court in lieu of arbitration.

Costs. Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules. If the arbitrator finds the arbitration to be non-frivolous, Supp will pay all filing, administration, and arbitrator fees associated with the arbitration. Each party shall bear its own attorneys' fees unless the arbitrator determines that a party's claim was frivolous, in which case the arbitrator may award reasonable attorneys' fees to the prevailing party.

Opt-Out. You may opt out of this arbitration provision by sending written notice to legal@supp.support within thirty (30) days of first accepting these Terms. If you opt out, you and Supp agree to submit to the exclusive jurisdiction of the state and federal courts located in Wilmington, Delaware.

23. Class Action Waiver

YOU AND SUPP AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both you and Supp agree otherwise in writing, the arbitrator may not consolidate the claims of more than one person or entity and may not preside over any form of a representative, class, or collective proceeding. If this class action waiver is found to be unenforceable, then the entirety of the arbitration provision in Section 22 shall be null and void, and the dispute shall proceed in court.

24. Governing Law

These Terms and any dispute arising out of or relating to them or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

For any disputes not subject to arbitration under Section 22, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Wilmington, Delaware. You waive any objection to such jurisdiction or venue on the grounds of inconvenient forum or otherwise.

25. Export Compliance

You agree to comply with all applicable export and re-export control laws and regulations, including the U.S. Export Administration Regulations (EAR), trade and economic sanctions maintained by the U.S. Office of Foreign Assets Control (OFAC), and similar laws of other jurisdictions. You shall not, directly or indirectly, export, re-export, or transfer the Service or any related technical data to any destination, entity, or person prohibited by applicable law without first obtaining any required government authorization.

26. Compliance with Laws

You are solely responsible for ensuring that your use of the Service complies with all applicable local, state, national, and international laws, rules, and regulations, including but not limited to data protection laws (such as GDPR, CCPA, PIPEDA), consumer protection laws, anti-spam laws (CAN-SPAM, CASL), industry-specific regulations (such as HIPAA, PCI-DSS, SOX), and employment laws. Supp does not provide legal advice and makes no representation that the Service satisfies any specific regulatory requirement.

You are responsible for determining whether the Service is appropriate for processing data subject to specific regulatory requirements. Supp is not GDPR-compliant, is not a HIPAA Business Associate, does not claim PCI-DSS or SOC 2 compliance, does not offer Data Processing Agreements, and does not provide any compliance certifications. If applicable law requires specific data handling practices that the Service does not provide, you must not use the Service for that data.

27. Force Majeure

Supp shall not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay results from circumstances beyond Supp's reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, earthquakes, accidents, strikes, labor disputes, shortages of transportation, fuel, energy, labor, or materials, failure of telecommunications or internet service providers, power outages, cyberattacks, denial-of-service attacks, government actions, changes in law or regulation, or failure of third-party services or infrastructure providers (including cloud hosting, CDN, DNS, and payment processing providers).

28. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent. If such modification is not possible, the provision shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms, and all remaining provisions shall continue in full force and effect.

29. No Waiver

The failure of Supp to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Any waiver must be in writing and signed by an authorized representative of Supp to be effective.

30. Assignment

You may not assign, transfer, or delegate these Terms or any of your rights or obligations hereunder, in whole or in part, whether voluntarily, by operation of law, or otherwise, without the prior written consent of Supp. Any attempted assignment without such consent shall be null and void. Supp may freely assign or transfer these Terms, in whole or in part, without restriction and without notice to you, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

31. Statute of Limitations

You agree that any claim or cause of action arising out of or relating to your use of the Service or these Terms must be filed within one (1) year after the claim arose, or it shall be permanently barred. This limitation applies regardless of the form of action, whether in contract, tort, strict liability, or otherwise. This shortened statute of limitations does not apply where prohibited by applicable law.

32. Survival

The following provisions shall survive the termination or expiration of these Terms: Sections 2 (Eligibility), 5 (Billing, as to amounts owed), 10 (Data Ownership, as to license grants), 11 (Intellectual Property), 12 (Feedback and Suggestions), 13 (Confidentiality), 15 (No Security Guarantees), 17 (AI Classification), 18 (Disclaimer of Warranties), 19 (Limitation of Liability), 20 (Indemnification), 22 (Dispute Resolution), 23 (Class Action Waiver), 24 (Governing Law), 25 (Export Compliance), 26 (Compliance with Laws), 28 (Severability), 29 (No Waiver), 30 (Assignment), 31 (Statute of Limitations), 32 (Survival), 33 (Entire Agreement), and any other provisions that by their nature are intended to survive termination.

33. Entire Agreement

These Terms, together with any Privacy Policy, acceptable use policies, and other policies referenced herein, constitute the entire agreement between you and Supp with respect to the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Service.

No additional or different terms proposed by you (including but not limited to terms in purchase orders, invoices, or other business documents) shall apply and are hereby rejected, even if Supp does not expressly object to such terms.

34. Brand Assets and Marketing Materials

Brand assets available at /brand-center are provided free of charge for the following permitted uses:

  • Editorial coverage, reviews, and blog posts about Supp
  • Integration directories and partner showcases
  • Press coverage and journalism
  • Educational content, tutorials, and presentations
  • Social media posts referencing or discussing Supp
  • Comparison pages and review aggregator listings

The following uses are expressly prohibited:

  • False affiliation: Implying employment by, ownership of, or official partnership with Supp without a written agreement
  • Defamation and disparagement: Using Supp brand assets to defame, disparage, or misrepresent Supp, its founders, employees, or its services
  • Logo modification: Altering the Supp logo or brand marks in ways that change their meaning, proportions, or visual identity — including but not limited to stretching, recoloring beyond the provided light/dark variants, adding effects, or overlaying text
  • Offensive association: Using assets in connection with content that is illegal, discriminatory, sexually explicit, violent, or otherwise offensive
  • Brand confusion: Creating derivative products, services, or marketing materials that could reasonably be confused with official Supp products or communications
  • False endorsement: Implying that Supp sponsors, endorses, certifies, or guarantees your product, service, or organization without prior written consent
  • Primary branding: Using Supp brand assets as the primary or dominant branding element for your own product, company, or service
  • Trademark filing: Attempting to register or claim ownership of any Supp trademarks, logos, or substantially similar marks
  • Competitive misuse: Using brand assets in marketing materials for a directly competing product in a way that implies feature parity, superiority, or association

Attribution ("Powered by Supp" or similar) is appreciated but not legally required for editorial use. Supp reserves the right to revoke permission at any time and for any reason. For partnership, co-marketing, or custom usage requests, contact brand@supp.support.

35. Changes to Terms

We reserve the right to modify, amend, or replace these Terms at any time, at our sole discretion, with or without notice to you. Changes take effect immediately upon posting to our website or any other method of publication we choose. It is your sole responsibility to review these Terms periodically for changes. Your continued use of the Service after any changes to these Terms constitutes your binding acceptance of the updated Terms. If you do not agree to the updated Terms, your sole remedy is to stop using the Service and close your account.

36. Contact

If you have questions about these Terms, contact us at legal@supp.support.

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