Supp has shut down. The blog stays. Read why

Free Tool

Support Cost Calculator

See how much you spend on customer support — and how much you could save with AI automation.

Your current setup

500
5010,000
3
150
$45,000
$25k$150k
8 min
2 min30 min
$0
$0$50k
$0.99

Intercom Fin: $0.99. Gorgias: $0.90. Zendesk: $1.50-2.00.

Estimated annual savings

$107.5k

80% cost reduction

Monthly comparison

Current$11.3k/mo
With AI$2.3k/mo

Cost per ticket (current)$22.50
Cost per AI resolution$0.99
Tickets automated325/mo
Monthly savings$9.0k
Assumptions & methodology

65% automation rate — Industry average for AI-powered customer support triage. Your actual rate may vary based on the complexity of your support requests.

Automated tickets at your AI cost per resolution — Defaults to $0.99, Intercom Fin's published price. Change it to match the platform you are evaluating.

50% time reduction on remaining tickets — Human agents handle remaining tickets faster when AI pre-classifies, adds context, and suggests responses.

Automate the routine

Password resets, order status checks, billing questions — AI can handle them end-to-end without a human.

Accelerate the complex

Pre-classify and route complex tickets to the right team with full context. Agents spend time solving, not sorting.

Pay per resolution

Most AI support tools now charge per resolved conversation rather than per seat, typically $0.75-$2.00 each. Check what counts as a resolution before you sign.