Free tool
Cost Per Ticket Calculator
Most support teams don't know what a single ticket costs them. Plug in your team size, salaries, and tools to find out.
US average: $42-55K. Offshore: $8-15K. Senior: $60-80K.
Benefits, office, management. Typical: 25-35%.
Zendesk Suite: $55-115. Intercom: $85-132. Freshdesk: $15-79.
Industry average: 400-500. High-volume: 600+. Complex B2B: 200-300.
Intercom Fin: $0.99. Gorgias: $0.90. Zendesk: $1.50-2.00.
Your cost per ticket
$12.44
per ticket
Total monthly cost$24,875
Total monthly tickets2,000
Cost per agent/month$4,975
If AI resolved every ticket
2,000 tickets x $0.99$1,980/mo
Difference$22,895/mo
The formula
Cost Per Ticket = Total Support Cost / Total Tickets Handled
Total Support Cost = (Agent Salary + Overhead + Tool Cost) x Number of Agents
= ($3,750 + $1,125 + $100) x 5 = $24,875/month
Cost Per Ticket = $24,875 / 2,000 = $12.44
Industry benchmarks
| Industry | Cost per ticket |
|---|---|
| Retail / E-commerce | $2.70 - $5.60 |
| IT Help Desk | $6 - $40 |
| SaaS | $18 - $35 |
| Finance / Banking | $15 - $30 |
| B2B support | $30 - $60 |
| Healthcare | $50 - $60 |
| Cross-industry average | $15.56 |
| Self-service (no AI) | $0.10 - $2.37 |
Sources: MetricNet, Gartner, HDI, LiveChatAI. Agent-assisted support costs 7.3x more than self-service (Gartner).