General Inquiry
Business Hours
Ask about business hours
Example customer messages
“What are your support hours?”
“Is your team available on weekends?”
“What timezone is your support team in?”
“Can I call you after 6pm EST?”
“Do you have 24/7 support or is it business hours only?”
Suggested automations
Auto-reply with relevant documentation links
Route to the appropriate department
Send business hours and contact information
Add to the support queue for follow-up