General Inquiry
Feature Availability
Ask if a feature is available
Example customer messages
“Hi, quick question — ask if a feature is available”
“I was wondering about this: ask if a feature is available”
“Can you point me in the right direction? Ask if a feature is available”
“I'd like some information about this: ask if a feature is available”
“Where can I find this? Ask if a feature is available”
Suggested automations
Auto-reply with relevant documentation links
Route to the appropriate department
Send business hours and contact information
Add to the support queue for follow-up