No Intent
Topic Drift
Customer drifted off-topic from their original question
Example customer messages
“Just thinking out loud here...”
“Anyway, that reminds me of something else entirely”
“Hmm, not sure why I started typing this”
“lol never mind, forget I said anything”
“So yeah, that's basically it I guess”
Suggested automations
Flag for human review — no actionable intent detected
Log to conversation analytics for training data
Related intents in No Intent
Observational Rambling
Customer is making random observations without a clear request
Self Talk
Customer appears to be talking to themselves
Backstory Without Purpose
Long backstory with no actionable question
Meta Comment
Comment about the conversation or system itself
Fragmented Chatter
Disconnected fragments of text