Free Assessment
Support Maturity Assessment
Answer 12 questions to get a maturity score across 6 dimensions. Takes about 2 minutes. No signup required.
SpeedQ1
What's your average first response time during business hours?
SpeedQ2
What happens to messages received outside business hours?
AutomationQ3
What percentage of tickets does AI or automation handle without a human?
AutomationQ4
What tools does your support team use?
QualityQ5
Do you review support responses for quality?
QualityQ6
If two agents get the same question, do customers get the same answer?
Self-ServiceQ7
Do you have a knowledge base or help center?
Self-ServiceQ8
Do you know your ticket deflection rate?
DataQ9
What support metrics do you track regularly?
DataQ10
Does support data influence product decisions?
TeamQ11
How is your support team structured?
TeamQ12
How do you train new support agents?