Free Calculator
Support Staffing Calculator
How many support agents do you actually need? Input your numbers and get a data-backed staffing recommendation.
Your support volume
500
1010,000
10 min
2 min30 min
1.0 hrs
5 min24 hrs
Team structure
$45.0k
$20k$150k
AI automation
0%
0% (no AI)90%
AI tools commonly automate 40-60% of support volume. Drag to see how AI changes your staffing needs.
Intercom Fin: $0.99. Gorgias: $0.90. Zendesk: $1.50-2.00.
Recommended staffing
1
agent recommended
(1 minimum, +buffer for PTO/SLA)
Tickets per agent/day23.1
Human tickets/month500
Monthly team cost$4.9k
Annual team cost$58.5k
Cost per ticket$9.75
How this works: We calculate based on 75% agent utilization (accounting for breaks, meetings, and admin), then add a buffer for PTO/sick days (15%) and tighter SLA requirements.
Loaded cost includes a 30% benefits multiplier on base salary. AI automation is priced at the AI cost per resolution you enter (default $0.99, Intercom Fin's published price).