Billing Payment
Billing Dispute
Dispute a billing charge
Example customer messages
“I'm being charged for a service I already cancelled”
“This charge is incorrect — I was told it would be $20 less”
“I never authorized this charge on my account”
“The amount doesn't match what was quoted to me”
“I want to dispute the charge from last week”
Suggested automations
Route to the billing team on Slack
Process refund automatically via Stripe
Generate and send invoice or receipt
Create a billing dispute ticket