Billing Payment
Payment Method Update
Update an existing payment method
Example customer messages
“I got a new credit card and need to update my payment info”
“My card on file expired — how do I update it?”
“Can I switch from credit card to PayPal?”
“I need to change the card that's being charged for my subscription”
“Where do I update my billing details?”
Suggested automations
Route to the billing team on Slack
Process refund automatically via Stripe
Generate and send invoice or receipt
Create a billing dispute ticket