Billing Payment
Card Declined
Credit card was declined
Example customer messages
“My card keeps getting declined at checkout”
“I'm trying to pay but it says my card was declined”
“The payment won't go through — my bank says there's no issue on their end”
“I just got this card and it's being declined on your site”
“Card declined error but I have plenty of credit available”
Suggested automations
Route to the billing team on Slack
Process refund automatically via Stripe
Generate and send invoice or receipt
Create a billing dispute ticket