Billing Payment
Chargeback Initiation
File a chargeback
Example customer messages
“I have a billing question — file a chargeback”
“Can someone from your billing team help? File a chargeback”
“I noticed something on my statement: file a chargeback”
“Need help with a payment issue. File a chargeback”
“This is about my billing: file a chargeback”
Suggested automations
Route to the billing team on Slack
Process refund automatically via Stripe
Generate and send invoice or receipt
Create a billing dispute ticket