Billing Payment
Double Charge Report
Report being charged twice
Example customer messages
“I was charged twice for the same order!”
“Looking at my bank statement I see two charges from you for $49.99”
“You billed me twice this month — please fix this”
“I only made one purchase but I see duplicate charges”
“My card was charged $29 twice on the same day — the second one wasn't me”
Suggested automations
Route to the billing team on Slack
Process refund automatically via Stripe
Generate and send invoice or receipt
Create a billing dispute ticket