Verification Authentication
Identity Verification
Help with identity verification
Example customer messages
“What documents do you accept for identity verification?”
“My ID verification keeps getting rejected — the photo is clear”
“How long does the identity verification process take?”
“I uploaded my documents 3 days ago and still haven't been verified”
“Is there an alternative way to verify my identity?”
Suggested automations
Resend verification email or SMS automatically
Route KYC submissions to the compliance team
Send step-by-step verification instructions
Alert security team for failed verifications