Complaints Feedback
Negative Feedback
General negative feedback
Example customer messages
“I'm not happy with this and wanted to let you know — general negative feedback”
“I need to raise a concern: general negative feedback”
“This has been a frustrating experience. General negative feedback”
“I expected better, honestly. General negative feedback”
“I'd like to provide some feedback: general negative feedback”
Suggested automations
Escalate to a senior support agent immediately
Alert the team on Slack with high priority
Create a detailed ticket with full conversation context
Route to the customer success team for follow-up