Complaints Feedback
Service Complaint
Complaint about the service
Example customer messages
“I've been a paying customer for 2 years and the service quality has dropped significantly”
“This is the third time this month the service has been down during business hours”
“I'm really disappointed with the direction of this product”
“Your service used to be great. What happened?”
“I'm seriously considering switching to a competitor at this point”
Suggested automations
Escalate to a senior support agent immediately
Alert the team on Slack with high priority
Create a detailed ticket with full conversation context
Route to the customer success team for follow-up