Account Management
Password Change
Customer wants to change their current password
Example customer messages
“I want to change my password to something more secure”
“Where in the settings can I update my password?”
“I'd like to change my password — it's been the same for years”
“Can I change my password from the mobile app?”
“After the breach notification I want to update my password immediately”
Suggested automations
Send automated password reset link or account recovery email
Create a ticket in Linear or Jira for the account team
Alert the security team on Slack for suspicious activity
Log to audit trail for compliance