Account Management
Password Reset
Customer wants to reset a forgotten password
Example customer messages
“I forgot my password and can't log in. Can you send me a reset link?”
“I've tried resetting my password 3 times but the email never arrives”
“Locked out of my account — need a password reset ASAP”
“The password reset link expired before I could use it”
“How do I reset my password? I don't remember what email I signed up with”
Suggested automations
Send automated password reset link or account recovery email
Create a ticket in Linear or Jira for the account team
Alert the security team on Slack for suspicious activity
Log to audit trail for compliance