Billing Payment
Payment Failed
Payment attempt failed
Example customer messages
“My payment keeps failing but my card works everywhere else”
“I got an error during checkout — was I charged or not?”
“Payment declined even though I have sufficient funds”
“The payment failed and now my account is suspended”
“I've tried two different cards and neither works”
Suggested automations
Route to the billing team on Slack
Process refund automatically via Stripe
Generate and send invoice or receipt
Create a billing dispute ticket