Billing Payment
Refund Initiation
Request a refund
Example customer messages
“I'd like a refund — the product doesn't work as advertised”
“Can I get my money back? I bought this by mistake”
“I want a full refund. I've been a customer for 2 years and this is unacceptable”
“The service has been down for 3 days — I need a refund for this month”
“How long does the refund process take?”
Suggested automations
Route to the billing team on Slack
Process refund automatically via Stripe
Generate and send invoice or receipt
Create a billing dispute ticket