Complaints Feedback
Slow Response Complaint
Complaint about slow response times
Example customer messages
“I submitted a ticket 3 days ago and nobody has responded”
“Your support team takes forever to reply”
“I've been waiting 48 hours for a response to a critical issue”
“How is it acceptable to take a week to answer a simple question?”
“The response time from your team is embarrassingly slow”
Suggested automations
Escalate to a senior support agent immediately
Alert the team on Slack with high priority
Create a detailed ticket with full conversation context
Route to the customer success team for follow-up