Subscription Management
Subscription Downgrade
Downgrade to a lower plan
Example customer messages
“I want to switch to a cheaper plan — the Pro is too expensive”
“Can I downgrade without losing my saved data?”
“I don't use most of the Pro features so I'd like to go back to Basic”
“What happens to my projects if I downgrade?”
“I need to reduce costs — can I move to a lower tier?”
Suggested automations
Send a comparison link for available plans
Process upgrade/downgrade request automatically
Route cancellation requests to the retention team
Send trial extension confirmation