Customer supportthat runs itself.
AI-powered support built for founders and small teams. Paste one script tag. Customers get answers in 1-3 seconds. You only pay when it works.
Incoming message
“I forgot my password and can’t log in”
Intent classified
Action triggered automatically
Try it yourself
Type any support message and see how Supp's AI classifies it in real time. This uses our live model, not a simulation.
Supp Support
Send a message to see real classification
1 free trial message. No sign-up required
Real classification by Supp. No simulation.
Support intents
Accuracy
Response time
Free to start
How it works
From embed to action in four steps.
Add the widget to your site
Paste a 7-line script tag into your HTML. A support widget appears on your site, ready to collect messages from your customers.
Customer sends a message
A customer types into the widget on your site. Supp captures it in real time. No forms, no email, no waiting.
Classified and prioritized
Supp detects what they need and how urgent it is. Intent, confidence, and priority, classified in seconds.
Route or escalate
High confidence? It runs the action you defined. Low confidence? It escalates to you. You stay in control.
“Hi, I forgot my password and can't log in to my account.”
Send password reset email
Triggered the action you configured for this intent.
Embed → Message in → Classified → Action runs. You define the rules.
Tickets become actions.
When Supp classifies a message, it triggers real actions in the tools you already use.
Create issues from bug reports
Alert your team on critical tickets
Create tasks from feature requests
File tickets to your board
Log conversations to a database
Post updates to your server
Send auto-responses and alerts
Escalate complex tickets
Sync contacts and conversations
Hand off to live agents
Notify channels on new tickets
Look up orders and customers
Connect to 5,000+ other apps
Call any webhook or REST endpoint
Manage support from your AI.
Connect Supp to Claude, Cursor, or any AI editor. Handle tickets, triage bugs, and close conversations in natural language.
> Show me today's open support tickets
Found 3 open tickets:
#142 "App crashes on settings page"
bug_report · high priority · 94%
#143 "How do I upgrade my plan?"
plan_upgrade · low priority · 96%
#144 "URGENT: Can't process payments"
payment_failure · critical · 91%
> Create a GitHub issue for #142 and send a Slack alert for #144
Done:
✓ Created GitHub issue #891: "Bug: App crashes on settings page"
✓ Sent Slack alert to #critical-alerts for ticket #144
> Draft a response for #143 using the upgrade link template
✓ Draft saved for ticket #143. Awaiting your review before sending.
Nothing gets sent to customers without your approval.
Connect in 30 seconds
$ claude mcp add --transport http supp https://mcp.supp.support/mcpSupp classifies for $0.20. Your AI responds for free. No additional subscriptions.
Get my free creditsEverything in one dashboard.
See every ticket, routing rule, and metric at a glance. No digging through email threads.
App crashes on settings page
How do I upgrade my plan?
Can't process payments
Forgot my password
When intent = bug_report → Create Linear issue
When priority = critical → Alert #urgent in Slack
When intent = password_reset → Send reset email
47
Tickets classified
92%
Auto-resolved
1.3s
Avg response time
$9.40
Total cost today
Pay only when we help.
$5 in free credits. No credit card needed. No subscriptions. No surprises.
Base
Classifies every message, routes it, and notifies your team. The foundation.
- Intent classification (315 intents)
- Confidence scoring (92% accuracy)
- Routing to your rules
- Email notifications
- Full audit trail
With Automation
Classification plus an automated action: auto-trigger password resets, refunds, and ticket creation.
- Everything in Base
- Auto-trigger actions (resets, refunds, tickets)
- Confirmation controls
- Integration with Linear, Slack, etc.
Score every message as low, medium, high, or critical. Route urgent issues to Slack, escalate critical tickets immediately, or filter routing rules by priority level.
When do we charge?
You only pay for successful resolutions. A resolution is “successful” when:
- High confidence: the model is highly confident in the classification (auto-charged)
- User confirms: your customer confirms the intent in the widget (“Yes, that's right”)
- No response: if the customer doesn't respond within your configured window (30 min to 3 days, default 1 day), the resolution is charged
Low-confidence classifications and explicit rejections are never charged.
You only pay for correct answers.
If Supp misclassifies a message, you don't pay. Low-confidence answers get escalated to you at no cost. Your balance only decreases on successful resolutions.
Add funds anytime. No subscriptions. No seats. Your balance never expires.
Get my free creditsBuilt for support. Not adapted from chat.
A purpose-built classifier that handles the predictable stuff instantly, so you can focus on the conversations that actually need you.
Classification
1-3 seconds
Purpose-built model trained on 315 support intents. No prompt engineering required.
Cost
$0.20 per ticket
Flat rate per classification. You only pay for correct answers. Misclassifications cost nothing.
Accuracy
92% out of the box
Trained specifically for support. No examples or few-shot prompting needed.
Setup
One script tag
Embed the widget, connect your tools, done. Works immediately.
Priority triage
Automatic
Every ticket scored low / medium / high / critical. Routes by urgency.
Human review
Built in
AI drafts responses. Nothing reaches your customers without your approval.
Have volume?
Use Supp as a pre-filter to your existing support system. We handle the easy stuff at the front door, before any other AI ever has to attempt it.
Customer sends message
Through your existing widget, email, or helpdesk
Supp classifies it first
$0.20. 92% accuracy. Purpose-built model.
Easy stuff handled instantly
Password resets, order status, FAQ. Resolved before your AI ever sees it
The rest flows to your stack
Complex tickets pass through to Intercom, Zendesk, or your own AI, untouched
40-60%
of tickets are repetitive
$0.20
per ticket resolved by Supp
1-3s
end-to-end response
Every password reset, order status check, and FAQ question that Supp handles is one less ticket hitting your Intercom, Zendesk, or internal AI. You save money on every resolution we catch first.
Add Supp in under 2 minutes.
Copy. Paste. Done. No config files. No build steps. No headaches.
<script
src="https://supp.support/widget.js"
data-key="YOUR_API_KEY"
data-position="bottom-right"
data-theme="auto"
async
></script>That's it. You'll have your API key in 30 seconds.
Get my API keyFrequently asked questions
Everything you need to know about Supp.
POST /api/widget from any backend or automation tool. API docs →Built for scale
Every message, classified
and routed in milliseconds.
315 intents. One model. No LLM latency or hallucinations.
Intents
Classification
Stop answering the same questions.
Let Supp handle support so you can ship.
No credit card needed. $0.20/resolution. $5 in free credits.
Try Supp Live
Type any support message
See real AI classification. No sign-up needed