Supp | AI Support for Small SaaS

MCP Server

The Supp MCP (Model Context Protocol) server lets AI assistants interact with your support system directly. Classify messages, manage tickets, execute triggers, and monitor analytics — from your browser, terminal, or code editor.

Installation

You don't need a terminal or code editor. Supp works wherever you use AI — including Claude.ai in your browser. Authentication happens automatically via OAuth — no API keys to copy or manage.

Claude.ai (browser)

No terminal needed. In Claude.ai, go to Settings → Add custom connector. Set the name to supp and the URL to:

text

https://mcp.supp.support/mcp

Click Connect to authenticate with your Supp account via OAuth. After that, you can manage your entire support system through conversation.

Claude Code (terminal)

Run this in your terminal:

bash

claude mcp add --transport http supp https://mcp.supp.support/mcp

The first time you use an MCP tool, your browser will open to log in. After that, authentication is automatic.

Cursor

Add to .cursor/mcp.json in your project root:

json

{
  "mcpServers": {
    "supp": {
      "url": "https://mcp.supp.support/mcp"
    }
  }
}

Windsurf

Add to ~/.codeium/windsurf/mcp_config.json:

json

{
  "mcpServers": {
    "supp": {
      "serverUrl": "https://mcp.supp.support/mcp"
    }
  }
}

VS Code (Copilot)

Add to .vscode/mcp.json in your project root:

json

{
  "servers": {
    "supp": {
      "type": "http",
      "url": "https://mcp.supp.support/mcp"
    }
  }
}

Other MCP Clients

Any MCP client that supports HTTP transport and OAuth can connect. Point it to:

text

https://mcp.supp.support/mcp

Your browser will open to authenticate. No API keys or headers needed.

How auth works: Supp uses OAuth so you authenticate via your browser — no API keys in config files. Your MCP client opens a browser window, you log in to your Supp account, and the connection is authorized automatically.

Available Tools

The MCP server exposes these tools to your AI assistant:

Tool	Description
supp_help	Learn about Supp, available tools, and how to use them
supp_tickets	List classified support tickets with filtering
supp_ticket	Get full details of a single ticket
supp_ticket_resolve	Mark a ticket as resolved
supp_classify	Test classification against a message (no ticket created)
supp_intents	List all 315 supported intents with categories
supp_triggers	List all automation triggers
supp_trigger_create	Create a new trigger (intent to action mapping)
supp_trigger_update	Update an existing trigger
supp_trigger_delete	Delete a trigger
supp_trigger_simulate	Simulate a trigger against sample text (dry run, no side effects)
supp_queue	List pending approvals
supp_approve	Approve a pending action (executes immediately)
supp_reject	Reject a pending action
supp_integrations	List connected services
supp_connect	Get setup instructions for a service
supp_disconnect	Remove an integration
supp_stats	Overview metrics (conversations, resolution rate, costs)
supp_stats_intents	Intent breakdown with counts
supp_stats_triggers	Trigger performance metrics
supp_priority_score	Score a message's priority (low/medium/high/critical)
supp_classify_with_priority	Classify intent + score priority in one call
supp_priority_rules	List blanket priority rules
supp_priority_rule_set	Create or update a blanket priority rule
supp_priority_rule_delete	Delete a blanket priority rule
supp_routing_bulk	Bulk-update routing for multiple intents at once
supp_routing_category	Configure routing for an entire category
supp_routing_list	List all routing rules grouped by category
supp_categories	List all intent categories and counts
supp_escalated	List escalated tickets needing response
supp_escalation_respond	Respond to an escalated ticket
supp_balance	Check current balance and spend
supp_spend_cap	View or update spend cap settings
supp_docs_connect	Link a documentation source for templates
supp_trigger_execute	Execute integration actions FOR REAL (creates issues, sends messages)
supp_stats_export	Export support data as CSV or JSON
supp_refund	Submit a refund request for unauthorized charges
supp_refund_status	Check the status of refund requests

Example Workflows

Set up bug report routing

Ask your AI assistant:

text

"Create a trigger that routes bug_report intents to Linear
with 0.85 confidence threshold, and also notify #bugs on Slack"

Review and approve pending actions

Ask your AI assistant:

text

"Show me pending approvals and approve any refund
requests under $50 that have high confidence"

Test classification

Ask your AI assistant:

text

"Classify this message: 'I was charged twice for my subscription'"

Set up priority-based routing

Ask your AI assistant:

text

"Set up a blanket priority rule that pages on-call via Slack
for any critical message. Also configure all billing intents
to only fire their routing rules for high and critical priority."