Supp | AI Support for Small SaaS

Supp MCP Server

Manage your AI-powered support desk from any MCP-compatible AI agent.

Supp's MCP server gives AI agents like Claude Code, Cursor, and Windsurf direct access to your support operations — classify messages, create routing rules, manage tickets, connect integrations, check billing, and more.

43 tools across 12 categories. Most are free to call.

Quick Setup

Claude Code / Cursor / Windsurf

Add to your MCP settings:

json

{
  "mcpServers": {
    "supp": {
      "url": "https://mcp.supp.support/mcp",
      "transport": "streamable-http"
    }
  }
}

On first use, you'll be prompted to authorize via OAuth. That's it.

API Key Authentication

For non-interactive or server-side setups:

json

{
  "mcpServers": {
    "supp": {
      "url": "https://mcp.supp.support/mcp",
      "transport": "streamable-http",
      "headers": {
        "Authorization": "Bearer sk_live_your_secret_key"
      }
    }
  }
}

What Can You Do?

Talk to your AI agent naturally:

“Classify this message and show me the intent”
“Create a routing rule for bug reports that creates GitHub issues”
“Show me all escalated tickets from the last week”
“Connect my Slack workspace”
“What's my current balance?”
“Auto-escalate all critical priority messages”
“Route all billing intents to our Slack #billing channel”
“Export last month's data as CSV”

Documentation

Section	Description
Tools Reference	Complete reference for all 43 tools with parameters and examples
Workflows	Common workflows and step-by-step guides
Classification	How intent classification works (315 intents, confidence, priority)
Routing	Setting up routing rules, pipelines, and bulk configuration
Integrations	Connecting GitHub, Slack, Linear, Jira, and 12 more
Billing	Pricing, credits, spend caps, and refunds

Tool Summary

Category	Tools	Description
Classification	4	Classify messages, list intents, list categories
Tickets	3	List, view, and resolve support tickets
Triggers	7	Create, update, delete, simulate, and execute routing rules
Routing	3	Bulk configure intents by category or list
Priority	6	Score urgency, manage blanket rules, per-intent overrides
Integrations	3	Connect, list, and disconnect external services
Escalation	2	List and respond to escalated tickets
Approvals	3	Review, approve, and reject pending actions
Analytics	4	Metrics, intent breakdown, trigger performance, exports
Billing	4	Balance, spend caps, refunds
API Keys	1	Generate new API key pairs
Knowledge	2	Connect documentation sources
Help	1	On-demand documentation

Total: 43 tools | Free: 39 | Paid: 4 ($0.03 - $0.23 per call)

Pricing

Most tools are free. Only classification and priority scoring incur charges:

Tool	Cost
`supp_classify`	$0.20
`supp_classify_with_priority`	$0.23
`supp_priority_score`	$0.03
`supp_trigger_execute`	Varies (integration action cost)
Everything else	Free

New accounts get $5.00 in free credits on signup.