Account Management
Account Recovery
Recover access to a locked-out account
Example customer messages
“I lost access to my email and phone — how do I get back into my account?”
“My account was hacked and the email was changed. I need to recover it”
“I can't access my authenticator app anymore and I'm locked out”
“Is there a way to verify my identity and recover my old account?”
“I have a new phone and lost my recovery codes”
Suggested automations
Send automated password reset link or account recovery email
Create a ticket in Linear or Jira for the account team
Alert the security team on Slack for suspicious activity
Log to audit trail for compliance