Subscription Management
Addon Removal
Remove an add-on feature
Example customer messages
“I'd like to make a change to my subscription — remove an add-on feature”
“Quick question about my plan: remove an add-on feature”
“How do I do this? Remove an add-on feature”
“I need to adjust my subscription. Remove an add-on feature”
“Can I get help with this? Remove an add-on feature”
Suggested automations
Send a comparison link for available plans
Process upgrade/downgrade request automatically
Route cancellation requests to the retention team
Send trial extension confirmation