Subscription Management
Billing Frequency Change
Switch between monthly/annual billing
Example customer messages
“I'd like to make a change to my subscription — switch between monthly/annual billing”
“Quick question about my plan: switch between monthly/annual billing”
“How do I do this? Switch between monthly/annual billing”
“I need to adjust my subscription. Switch between monthly/annual billing”
“Can I get help with this? Switch between monthly/annual billing”
Suggested automations
Send a comparison link for available plans
Process upgrade/downgrade request automatically
Route cancellation requests to the retention team
Send trial extension confirmation