Order Delivery
Delivery Delay Report
Report a delivery delay
Example customer messages
“My order was supposed to arrive yesterday but it still hasn't”
“The estimated delivery date has been pushed back three times now”
“I paid for express shipping but it's been a week”
“Why is my delivery delayed? I needed this by Friday”
“The delivery is late and I need it for an event tomorrow”
Suggested automations
Look up order status automatically via Shopify
Send tracking information to the customer
Escalate lost package reports to logistics
Update delivery instructions in the system