Order Delivery
Shipment Tracking
Track a shipment
Example customer messages
“The tracking number you gave me shows no results”
“Can you send me the tracking link for my order?”
“My tracking hasn't updated in 4 days — is my package lost?”
“Where do I find the tracking information for my shipment?”
“The tracking says delivered but I never received it”
Suggested automations
Look up order status automatically via Shopify
Send tracking information to the customer
Escalate lost package reports to logistics
Update delivery instructions in the system