Order Delivery
Order Status Check
Check order status
Example customer messages
“Where is my order? I placed it 5 days ago”
“Can you check on order #78432? I haven't received any updates”
“I need to know when my package will arrive”
“My order still says 'processing' — is there a delay?”
“Has my order shipped yet?”
Suggested automations
Look up order status automatically via Shopify
Send tracking information to the customer
Escalate lost package reports to logistics
Update delivery instructions in the system