Account Management
Email Update
Change the email address on file
Example customer messages
“I need to change my email address — I'm switching to a work email”
“How do I update the email on my account?”
“I have a typo in my email address and need to fix it”
“Can I change my login email without losing my data?”
“I want to use a different email but it says it's already taken”
Suggested automations
Send automated password reset link or account recovery email
Create a ticket in Linear or Jira for the account team
Alert the security team on Slack for suspicious activity
Log to audit trail for compliance