Account Management
Login Issues
Trouble signing in to account
Example customer messages
“I keep getting 'invalid credentials' even though my password is correct”
“The login page just spins forever and never loads”
“I can sign in on my phone but not on my laptop — same password”
“Getting a 'too many attempts' error when trying to log in”
“My account was working yesterday but today it says it doesn't exist”
Suggested automations
Send automated password reset link or account recovery email
Create a ticket in Linear or Jira for the account team
Alert the security team on Slack for suspicious activity
Log to audit trail for compliance