Account Management
Phone Update
Change the phone number on file
Example customer messages
“Hi, I need some help — change the phone number on file”
“I'm trying to do this but can't figure it out: change the phone number on file”
“Is there a way to do this from my account settings? Change the phone number on file”
“I've been going back and forth trying to figure this out. Change the phone number on file”
“Quick question about my account — change the phone number on file”
Suggested automations
Send automated password reset link or account recovery email
Create a ticket in Linear or Jira for the account team
Alert the security team on Slack for suspicious activity
Log to audit trail for compliance