Account Management
Security Question Update
Update security questions/answers
Example customer messages
“Hi, I need some help — update security questions/answers”
“I'm trying to do this but can't figure it out: update security questions/answers”
“Is there a way to do this from my account settings? Update security questions/answers”
“I've been going back and forth trying to figure this out. Update security questions/answers”
“Quick question about my account — update security questions/answers”
Suggested automations
Send automated password reset link or account recovery email
Create a ticket in Linear or Jira for the account team
Alert the security team on Slack for suspicious activity
Log to audit trail for compliance