Subscription Management
Trial Activation
Start a free trial
Example customer messages
“How do I start a free trial?”
“I want to try the premium features before committing”
“Do I need to enter a credit card for the trial?”
“Can I get a trial extension? 7 days wasn't enough”
“I signed up but my trial doesn't seem to be active”
Suggested automations
Send a comparison link for available plans
Process upgrade/downgrade request automatically
Route cancellation requests to the retention team
Send trial extension confirmation