Subscription Management
Trial Extension
Request to extend a trial period
Example customer messages
“I'd like to make a change to my subscription — request to extend a trial period”
“Quick question about my plan: request to extend a trial period”
“How do I do this? Request to extend a trial period”
“I need to adjust my subscription. Request to extend a trial period”
“Can I get help with this? Request to extend a trial period”
Suggested automations
Send a comparison link for available plans
Process upgrade/downgrade request automatically
Route cancellation requests to the retention team
Send trial extension confirmation