Returns Refunds
Color Exchange
Exchange for a different color
Example customer messages
“I need help with a return — exchange for a different color”
“I'd like to start the return process. Exchange for a different color”
“Is it possible to do this? Exchange for a different color”
“I have an issue with my order: exchange for a different color”
“Can you walk me through this? Exchange for a different color”
Suggested automations
Initiate return process and generate shipping label
Process refund via Stripe based on return policy
Route warranty claims to the product team
Send return eligibility status automatically