Returns Refunds
Damaged Item Report
Report a damaged item
Example customer messages
“My order arrived with the screen cracked”
“The packaging was torn and the item inside is damaged”
“I opened the box and the product was already broken”
“The item arrived in terrible condition — clearly mishandled during shipping”
“Half the items in my order are damaged”
Suggested automations
Initiate return process and generate shipping label
Process refund via Stripe based on return policy
Route warranty claims to the product team
Send return eligibility status automatically