Returns Refunds
Exchange Initiation
Start an exchange
Example customer messages
“I need help with a return — start an exchange”
“I'd like to start the return process. Start an exchange”
“Is it possible to do this? Start an exchange”
“I have an issue with my order: start an exchange”
“Can you walk me through this? Start an exchange”
Suggested automations
Initiate return process and generate shipping label
Process refund via Stripe based on return policy
Route warranty claims to the product team
Send return eligibility status automatically