Returns Refunds
Return Initiation
Start a return process
Example customer messages
“I need to return this — it's not what I expected”
“How do I start a return? The product doesn't fit”
“I'd like to return my order and get a refund”
“This arrived broken and I want to send it back”
“What's your return process? I'm within the 30-day window”
Suggested automations
Initiate return process and generate shipping label
Process refund via Stripe based on return policy
Route warranty claims to the product team
Send return eligibility status automatically