Returns Refunds
Wrong Item Report
Report receiving the wrong item
Example customer messages
“You sent me the wrong item — I ordered blue and got red”
“I received someone else's order by mistake”
“The product doesn't match what I ordered at all”
“I got a completely different item than what's shown on my order”
“Wrong size was shipped — I ordered Large but received Small”
Suggested automations
Initiate return process and generate shipping label
Process refund via Stripe based on return policy
Route warranty claims to the product team
Send return eligibility status automatically