Order Delivery
Gift Wrapping
Request gift wrapping
Example customer messages
“I have a question about my order — request gift wrapping”
“Can you help with a delivery issue? Request gift wrapping”
“I need an update on my shipment. Request gift wrapping”
“There's a problem with my order: request gift wrapping”
“Reaching out about a recent purchase — request gift wrapping”
Suggested automations
Look up order status automatically via Shopify
Send tracking information to the customer
Escalate lost package reports to logistics
Update delivery instructions in the system