Order Delivery
Lost Package Report
Report a lost package
Example customer messages
“My package was marked as delivered but it's nowhere to be found”
“I think my order was lost in transit — it's been 2 weeks”
“The carrier says they delivered it but I checked everywhere”
“My package has been stuck at the same facility for 10 days”
“I'm pretty sure my package was stolen from my doorstep”
Suggested automations
Look up order status automatically via Shopify
Send tracking information to the customer
Escalate lost package reports to logistics
Update delivery instructions in the system