Order Delivery
Package Consolidation
Consolidate multiple packages
Example customer messages
“I have a question about my order — consolidate multiple packages”
“Can you help with a delivery issue? Consolidate multiple packages”
“I need an update on my shipment. Consolidate multiple packages”
“There's a problem with my order: consolidate multiple packages”
“Reaching out about a recent purchase — consolidate multiple packages”
Suggested automations
Look up order status automatically via Shopify
Send tracking information to the customer
Escalate lost package reports to logistics
Update delivery instructions in the system