Order Delivery
Package Insurance
Add package insurance
Example customer messages
“I have a question about my order — add package insurance”
“Can you help with a delivery issue? Add package insurance”
“I need an update on my shipment. Add package insurance”
“There's a problem with my order: add package insurance”
“Reaching out about a recent purchase — add package insurance”
Suggested automations
Look up order status automatically via Shopify
Send tracking information to the customer
Escalate lost package reports to logistics
Update delivery instructions in the system