Returns Refunds
Store Credit Option
Ask about store credit instead of refund
Example customer messages
“I need help with a return — ask about store credit instead of refund”
“I'd like to start the return process. Ask about store credit instead of refund”
“Is it possible to do this? Ask about store credit instead of refund”
“I have an issue with my order: ask about store credit instead of refund”
“Can you walk me through this? Ask about store credit instead of refund”
Suggested automations
Initiate return process and generate shipping label
Process refund via Stripe based on return policy
Route warranty claims to the product team
Send return eligibility status automatically